About Us
Whale Accelerator is a network privacy technology company based overseas, founded in 2020. Our mission is to enable every internet user globally to access the internet securely, freely, and at high speeds. Since our inception, Whale Accelerator has provided reliable acceleration services to over 8 million users.
Our Mission
To make safe online access within reach. Whale Accelerator is committed to protecting user privacy, and accelerating internet connections through leading encryption technologies and global infrastructure, allowing everyone to explore the digital world freely.
Our Vision
To become the most trusted brand in online privacy protection worldwide. Whale Accelerator aims to create an internet where privacy is a basic right rather than a luxury. We believe technology should serve people, not surveil them.
Core Values
- User-Centric
- Transparency and Trustworthiness
- Tech-Driven
- Global Perspective
In-house SmartRoute Intelligent Routing Engine
Whale Accelerator's SmartRoute engine analyzes global node latency, load, and packet loss in real-time to dynamically calculate the optimal routing paths for each user. This technology has resulted in an average connection latency reduction of 40% and a connection success rate improvement to 99.8%. The engine updates the global network status every 5 seconds, ensuring the selection of the best path at any given time.
Next-Generation Obfuscation Technology
Whale Accelerator's R&D team has developed unique traffic obfuscation technology that disguises accelerator data packets as ordinary HTTPS traffic. This technology combines TLS 1.3 fingerprint simulation and random padding techniques to prevent deep packet inspection systems from recognizing accelerator traffic. In stringent network environment tests, the obfuscation mode's connection success rate reached over 97%.
Security Audits and Vulnerability Rewards Program
Whale Accelerator undergoes at least two comprehensive security audits a year conducted by independent third-party agencies. Additionally, we run an open vulnerability rewards program, inviting global security researchers to test Whale Accelerator products. To date, over 200 security researchers have participated in our rewards program, helping us fix over 50 potential security issues.
Open Source and Transparency
Whale Accelerator is committed to technological transparency, with the core encryption library and key components of the acceleration client being open-sourced on GitHub. Anyone can review our code and verify our security claims. Contributors from the open-source community have helped us identify and fix several code optimization opportunities, improving client performance by 15%.
Global Data Center Partnership Network
Whale Accelerator has partnered with top global data center operators such as Equinix, Digital Realty, and NTT Communications. Our servers are deployed in Tier 3+ data centers, ensuring 99.99% hardware availability. Each data center is equipped with redundant power, networking, and cooling systems.
Localized Service Teams
Whale Accelerator's customer service and technical support teams are distributed across various time zones, providing multilingual services including Chinese, English, and Japanese. Users in different regions receive timely localized support. Our average ticket resolution time is 4 hours, and customer satisfaction consistently exceeds 96%.
Compliance and Data Sovereignty
Whale Accelerator's operating entity is registered in a privacy-friendly jurisdiction, free from the oversight of the Five Eyes/Nine Eyes/Fourteen Eyes alliances. We strictly adhere to international data protection regulations such as GDPR, ensuring that user data is afforded the highest standard of legal protection. Users can exercise their rights to access, modify, and delete their data at any time.
Social Responsibility and a fast, private internet
Whale Accelerator actively participates in initiatives promoting global a fast, private internet. We provide free acceleration accounts to non-profit organizations and journalists, supporting freedom of speech and information transparency. Whale Accelerator also regularly donates to the Electronic Frontier Foundation (EFF) and open-source privacy projects, contributing to the creation of a safer and freer internet.